How it works
1
Check our catchment area
We serve Archway, Belsize Park, Caledonian, Dartmouth Park, Hampstead, Highgate, Hilldrop, Holloway, Kentish Town and Tufnell Park. We're in the process of expanding to cover Clissold, Crouch End, Finsbury, Highgate and Muswell Hill too. If we don't cover your neighbourhood yet, you can register your interest for the future and we hope to be able to visit you soon.
2
explore our
products
Select your products so we know roughly what to bring on the day of our visit. We stock a wide range of carefully-selected, healthy, organic and natural products such as rice, oats, pasta, quinoa, beans, cereal, nuts, seeds, dried fruit, oil, herbs, tea and coffee. We also offer beauty and household products.
3
book
charlie
Pick a date and time for us to visit - you can either make a new booking, or jump on an existing one with your neighbours. We'll deliver your order in Charlie, our 100% electric van.
4
prepare your
containers
Prepare your empty jars, containers or bottles in advance - so when we arrive, you're ready to refill.
5
Refill where
you live
Dramatically reduce your plastic consumption when topping up your groceries - without the hassle of travelling to the shops.
6
tell your
neighbours
We're passionate about community. By "jumping on" bookings with your neighbours, you'll help make our service even more efficient. Spread the word to your neighbours and spark a change for the better in your street. Create a moment to bond with your neighbours and make shopping a social event.
frequently asked questions
I had an account on the old website - does my account still exist on the new site?
Yes, we have migrated your details onto the new website. We don’t have access to your password, so you will need to reset it to something new when you first login. You can do this using the “forgot password?” link on the login page.
Can I jump on nearby bookings I see in my account, even if they’re not on the same street?
Yes, we now define “nearby” as anything within a 0.15 mile radius of your own address, instead of anything on the same road or street - since roads and streets can be very long!
Can I make a booking without ordering products?
No, you need to choose the products you would like to order before you can make a booking. If your shopping basket is empty, you will be prompted to add products before you can proceed to the checkout. We need to know what you would like to order and roughly how much (e.g. fill up your container) so that we can stock the van appropriately.
Can I edit my order after making a booking?
Currently this isn’t possible through the website, however when we arrive on the day of your booking you can add or remove products from your initial selection before making your purchase. If you have any queries, please email us at hello@fair-well.co.uk
Still have questions?
If you can't find the answer to your question in our FAQ, please feel free to contact us. We will get back to you shortly!